Legal terms for account and wallet access
Our Legal notice sets the boundaries for using the account, accessing the lobby and requesting account changes. Eligibility depends on local law, so you should check the rules that apply in your location before opening an account or using any account service. We may ask you
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to confirm your phone number, account details or payment ownership when a request affects access or a withdrawal. For DANA, OVO, GoPay and QRIS, the payment record must match the account details we hold; bank transfer and virtual account references may also be checked. We keep
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policy wording available through the account footer and can explain a clause through our support route. If a local rule changes your access, we will point you to the relevant account step rather than bypassing it.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.